Return & Refund Policy
e-Zippo-Lighter : Return & Refund Policy:
To make returns:
Place the merchandise with the return slip into a return package.
Fill out the return slip that was included with your original order. The return slip is the middle section of the packing slip. Simply tear along the perforation and indicate which item(s) you are returning.
Peel off the preaddressed shipping label and place it on the outside of the box. Place the completed return slip in the box with the merchandise to be returned. Mail your return to:
Customer service ( e-Zippo-Lighter.com)
25876 The Old Road # 329
Stevenson Ranch, CA 91381
Because we cannot assume responsibility for packages lost or damaged in transit, we recommend that you insure your package when sending it to us.
Your return will be credited to the credit card used at the time of purchase. Sorry, postage and insurance costs as well as your original shipping and handling charges are nonrefundable.
You will receive an e-mail notifying you that the return has been credited to your account. Please note that it may take up to two billing cycles for the credit adjustment to appear on your statement.
Return Information
To make exchanges
Please follow the return instructions listed above. Then log on to www.e-Zippo-Lighter.com and place a new order for the desired item(s). Please note that you will be charged for shipping and handling for your new order.
Payment
We accept Visa, Mastercard, Discover, and American Express.
We do also accept eCheck via Paypal.
We also accept check and money order if you decide not to use your credit card.
Please send payment with your order to :-
Customer service ( e-Zippo-Lighter.com)
25876 The Old Road # 329
Stevenson Ranch, CA 91381
International Order :
We accept international orders.
We will not be responsible for CUSTOMS related problems.
Please send payment with your order to :-
Customer service ( e-Zippo-Lighter.com)
25876 The Old Road # 329
Stevenson Ranch, CA 91381
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